SwitchVox Call Center

Cloud, Prem, or Hybrid:  UC Your Way!

Choosing a phone system that offers the best fit for your busines is easy with Switchvox. Looking for the simplicity of a cloud-based UC system for a low, monthly price? Need the power and control of an affordable, on-site IP PBX solution? Prefer the flexibility of a hybrid VoIP solution for your growing organization? No matter which deployment option you require, Switchvox has you covered - including all the features and savings you expect. 

Our Hosted vs. On-Prem Guide helps you choose the ideal UC deployment strategy, at the best value.

More Power, More Value: On-Premises Unified Communication Systems for SMBs

Your business needs scalability, control, and customization from a phone system that is loaded with advanced Unified Communication features, but still affordable. Switchvox On-Premises delivers every time! With a wide range of appliances that provide support for up to 600 users, and interface cards to connect to the PSTN, Switchvox On-Premises Unified Communicatiosn solution provides the necessary power and connectivity for any SMB.

Completely Customizable for Every User

The Switchvox Switchboard is completely customizable for each extension. So your receptionist, your customer support rep, and your buyer can each have a different Switchboard to do their job better and faster.

Powerful Panels

The Switchvox Switchboard includes several panels that deliver unique feature sets to your staff:

• Current Calls: Place you current call on hold, record on the fly, or send directly to voicemail all with a simple click. Need to transfer? Just drag and drop the call on the target user!
• Phonebook: View your staff’s presence, click to dial, monitor/whisper/barge, and chat, and intercom all from the customizable phonebook
• Call Parking: Place calls on hold that everyone can see and pick up with a click. Great for picking up a call on another phone.
• Directory: The Switchboard directory allows users to dynamically search for any user on the system. Once the user is found, they can click to dial, drag and drop transfer or transfer directly to their voicemail.
• Queue Panel: View real-time statistics for queues and queue menbers
• Chat: Instant message any user from your company regardless of office.
• Profile: See the profile of who’s calling you before you ever pick up the phone.

Panels That Connect to You

The Switchvox Switchboard includes panels that can directly tie into your existing systems or other web services to give you vital information at your workers fingertips before they connect to the call. Retrieve customer data from Salesforce.com or Sugar CRM, get demographic information from Google Maps, and much more. If the panel doesn’t already exist, use the Switchvox Extend API to build your own!

Unmatched Visibility

One glance at the Switchboard shows you what your coworkers are up to. You can see whether they are on the phone, unavailable, or free to talk to you. And setting your own presence is easy; you can even log in and out of a queue and leave a note about when you'll return.

Presence

One glance at the Switchboard or your Digium IP phone shows you what your coworkers are up to. You can see whether they are on the phone, unavailable, or free to talk to you. And setting your own presence is easy; you can even log in and out of a queue and leave a note about when.

Call Queues

Now you can offer flawless customer service with the powerful Call Queues built-in to the Switchvox Unified Communications System. Several employees, or all of them, can answer incoming phone calls to your main line, the sales number, or anything else you need. You can upload music or record announcements, and you can let your callers know when they can expect to talk to someone.

Interactive Voice Response (IVR)

IVR’s, oftentimes called Auto Attendants, allow you to control the first impression of your company. You determine what greeting people hear, what options they have, and where their call gets routed. They can be as simple as “Press 1 for Sales, and Press 2 for Support”, or advanced as interacting with your database to retrieve and playback account balances or take payment over the phone.

Switchvox IVR’s are easy to create and maintain. You can create weather or other event messaging in advance and easily turn it on when necessary, or automate night mode. This customer service tool gives you complete control over the message your company puts out to the world.

Conferencing

No longer do you have to pay for 3rd party conferencing services. With Switchvox, each user on the system can have their own audio conference room and you can host multiple conferences simultaneously. The extension-owner can even control the phone conferencing experience with announcement options, and who can talk in the conference. Gathering people together to collaborate and make decisions has never been easier.

One Number for Voice and Fax

Switchvox phone extensions can handle voice calls and faxes. So you can publish one phone number, and then let Switchvox send calls and faxes to the right place.

Incoming Faxes: Faxes arrive in your Switchvox Extension Mailbox. Notifications can arrive at the email address of your choice, or you can subscribe to your Mailbox (via IMAP) using your favorite email client. A preview of the fax is included in the email, so you can quickly respond to your customers.

Outgoing Faxes: Switchvox lets you use an outgoing fax machine, or print a file on your computer and send it as a fax. All outgoing faxes are kept in a Switchvox Extension Mailbox.

Voicemail

Every user on Switchvox gets their own voicemail box and many ways to access their messages. Voicemail to email, visual voicemail from their User Portal or their Digium IP Phone, from the Switchvox Mobile App, or the Switchboard. Each user can also access their messages directly from Outlook, or other IMAP compatible mail client. This customer service tool allows your employees to listen to messages in their email and Switchvox automatically marks that message as read and turns the voicemail indicator off on the phone!

Music on Hold

With Switchvox, you have complete control over the message that your company puts out to the world. You can upload your own MP3 or .ogg files to play the music and advertising messaging that best suits your company. If you have an external music on hold player, you can connect it to Switchvox as well.

Detailed Reporting

There is no more important facet to business today then measuring performance. Switchvox phone system administration features provide incredibly advanced logging and reporting capabilities that make it easy to understand your business communications. Whether you have simple communications needs, or a high-volume call center, Switchvox provides the data you need to ensure you company is running as you expect.

Powerful Tools

Switchvox phone system administration features provide robust tools to help you create the calling experience you want for your company:

• Scheduled Recording
• IVR
• Music On Hold
• Contacts
• And More…

Simple Maintenance

Managing Switchvox is a breeze. There’s no complicated scripting, coding, having to navigate a tangled web of illogical menus. Switchvox’s intuitive interface makes even the most complex task simple with drop-down menus, quick links, and in-GUI help buttons that take you directly to the needed section in the admin manual.

Multiple Administrators

Switchvox Sub-Admins can be set up to do everything the main admin can do, or just a few tasks. This lets you share the administrative responsibilities, but control who is able to do what.

Automatic Backups

Switchvox lets you set up an automated backup schedule, with file-transfer to the FTP server of your choice. You can also create a immediate backup anytime you need to.

Peered Switchvoxes

Switchvox systems can be linked together ("peered") so you can easily make calls between your offices, and all you need is your internet connection. This means quick-and-easy dialing, and, more importantly, it can mean a big cost-savings.

Switchvox Mobile

Switchvox Mobile gives mobile workers the freedom of being untethered from their desk. Available for iPhone, Android, and Blackberry, Switchvox Mobile allows users on the go the ability to make calls from their mobile device and their callers see their work caller id, keeping their personal number private. Check your voicemail, activate your call rules, touch-dial from the directory and more from this free Switchvox app, included with every extension.

Switchvox Notifier

Now you can manage your extension from where you spend your day, Microsoft Outlook. The Switchvox Notifier Switchvox app gives you the Microsoft Outlook integration you’ve been looking for. Notifier allows you to click to dial from an email or Outlook contact, change your status, view your voicemail, and your call logs right from the Outlook interface. When you get an incoming call, a pop up appears with the Outlook contact information so you know details about who is calling you.

Switchvox Dialer for Chrome

You can easily dial phone number that’s in any web page. Switchvox Dialer for Google Chrome™ is a freely available Chrome extension that lets you dial numbers on a web page using Switchvox. Just highlight a phone number, right click and select dial and you are connected! Easily highlight all phone numbers or view a call log, right from Chrome.

Firefox Firedialer

Firedialer, another great free plug-in available for Switchvox, enables click-to-call for any phone number on any web page you're looking at in Mozilla Firefox browser.

Switchvox Extend API

Need your phone system to integrate with your CRM, database or other software or web service? Many of the features in Switchvox can be used via the Switchvox Extend API, which means you can weave your phone system into your other business applications to create powerful customer service and productivity tools.

The Extend API Switchvox app lets you build integrations with Switchvox using common programming languages such as PERL and PHP.

Mobile Call Rules

Activate your call rules right from your smartphone. If you’re in an offsite meeting and can’t be disturbed, it’s easy to send your calls to voicemail.